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Helpdesk software that you and your customers will love

Deliver memorable customer experiences to your customers or internal users with our flexible and dynamic helpdesk software.

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Cloud or On-PremiseYour data.
Your choice.

World-leading organizations trust Deskpro helpdesk software.

Microsoft
Sony
Garmin
Apple
P & G
Siemens
AON
Samsung
NEC
Transunion
Volkswagen
USA Soccer
Brown University
University of Pennsylvania
BitDefender
Airbus
Valve
Keyence
US Department of Defense
Freelancer
Advertising Specialty Institute (ASI)
Sarah Kippernes

Our support team makes up a large part of the office, so a ticketing system is more efficient for collaboration.

Sarah Kippernes

Head of Support

Robert Tanka

Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.

Robert Tanka

Head of Technical Operations

Anthony Carter

We started rapidly growing, so I needed total control of our data. Deskpro excelled over the other helpdesks we looked at by far.

Anthony Carter

Head of IT

Learn more about how you can use Deskpro

for Support

Improve your personal relationships and keep your customers happy. Consolidate all communication channels to help your agents be more organized and provide faster and better quality support.

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for IT, HR, Legal & Ops

Run a more productive helpdesk by tracking recurring issues and managing agent time. Solve issues for all users with internal and external set-up.

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for Publishing

Help your customers to help themselves with a 24/7 self-service Help Center and Knowledgebase. Collaborate on articles and reduce tickets by providing answers to FAQs.

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for Sales & CRM

Track your prospects across every outreach channel and close more sales, faster. Build workflows to improve team performance and integrate your CRM into one platform.

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Choose exactly where all your data lives

Deskpro Cloud

Deploy your helpdesk from one of our primary Cloud data centers located in the US, EU or UK.

Enterprise plan customers can choose where to store their data in any of 16 AWS countries around the world.

Deskpro On-Premise

Host your data locally with On-Premise and have the option to export your full database.

Deploying your self-hosted helpdesk on your own server infrastructure gives you complete control.

The Agent Experience

Arm your team with the tools they need to resolve any issue, together.

All your communication channels are captured and stored in the same place, so that nothing falls through the cracks.

Email

An omni-channel support platform makes it easy to collaborate. Get input from colleagues quickly with agent IM and internal notes.

Eliminate repetitive tasks to save time and reduce costs. Provide better support with intelligent helpdesk automation tools.

Snippets

Gain valuable helpdesk performance insights with in-depth reports. Make data-driven decisions to improve your teams.

Integrate third-party apps to extend the capabilities of your helpdesk. Customize your workflow to fit your needs.

The Customer Experience

Customers can interact with your organization in whichever way suits them best.

Help customers to help themselves with fully-integrated Knowledgebase software and 24/7 self-service Help Center, customized to fit each of your brands.

News

Keep customers in-the-know by communicating the most recent announcements and blog posts.

Deskpro Messenger lets you provide great support from anywhere. Customers can access essential helpdesk features, including live chat, from a single, intuitive interface that you can embed wherever they need it the most.

Customers can conveniently create, answer and manage their support tickets through their email. The whole email thread is captured in a ticket, including rich-text elements and attachments, making it easy to track and action. Agent responses are personalized and human.

Resolve issues faster with a fully-integrated call center software for your helpdesk. Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone.

Interact with your customers on the platforms they love the most. Your customer and community contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.

We’ve been making great helpdesk software for over 20 years

When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.

Visit our Help Center
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Rated 5 stars for customer service on Capterra
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