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Nelson Marlborough Institute of Technology

How NMIT brought their customer support out of the dark ages (and into the light).

Summary

NMIT needed to improve the transparency and productivity of their customer support system that was run across 30 shared inboxes in Outlook. They also wanted to display useful content on their website for their staff and students. In late 2015, NMIT made the decision to implement a Deskpro helpdesk and they haven’t looked back.