Deskpro for Sales & CRM - Nurture your leads to close more sales
Deskpro helps sales teams all over the world to close more sales, faster, by tracking the lifecycle of all your deals and automating personalized communications.
Gain a deeper understanding of sales leads when you get the full picture.
Manage communication with prospects across email, phone, live chat or social.
Seamlessly convert your prospects to customers on one platform.
Measure growth metrics to understand deal flows and rep performance.
Develop a deeper understanding of your customers
Deskpro's CRM ticketing system allows you to build a meaningful and accurate picture of every new lead and customer.
Store specific and important information about prospects for your sales reps. Sales Managers can define the custom fields that are specifically needed.
Share and view notes about individual prospects so reps can collaborate on deals.
Help prospects and reps find answers faster when they search by assigning labels to published content on your Help Center.
Attach files and documents to prospect's records. Keep everything relevant in one place so that sales reps don’t have to go searching for information.
Give your sales team the visibility to see the full conversation history for prospects and deals. Become the one source of truth for sales.
Always put a face to a name. Deskpro automatically populates prospect’s avatars, so that you can have friendly ‘face-to-face’ conversations, even over email.
We help teams all over the world understand their customers
It's nice to be able to customize Deskpro the way we needed; I set up departments and labels to fit our needs.
Founder & CEO
We manage a number of separate brands and when it comes to tracking we can see how customers interact with them. This allows us to trace different entry points across our organization.
Executive Director of Technical Support
With Deskpro, I can run reports on pretty much anything and keep an eye on how my team is doing in real-time.
Director of LTL Operations
connect the dots
Instantly find out who’s who
Create a detailed view of the organizations your customers belong to.
Users who contact your helpdesk using an email with a registered domain will be automatically linked to their organization.
Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.
Assign positions to individual customers within each organization for a detailed and contextual view of who your customers are.
Seamlessly scale your sales efforts into new markets
International Agent Interface
Improve your sales reach instantly and let your prospects love you in any language.
Deskpro provides built-in translation across the platform, so you can connect with anyone across the globe, without the need for a multi-lingual team.
A helpdesk equipped with all the tools your sales team need to soar
Provide your sales team with a helpdesk that enables multi-channel selling alongside powerful integrations with sales systems that they know and love.
Boost conversions by integrating Deskpro with your current tech stack
Seamlessly integrate your helpdesk with over a thousand apps and integrations that you already use to make your daily work management simple, including Slack, Salesforce and MailChimp.
Already have an existing CRM?
Effortlessly and automatically import data from your existing applications or systems.
Deskpro comes with a full range of apps, integrations and tools that allow you to import customer data from other sources.
Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce for seamless population.
Have conversations across any channel
Engage with warm or cold prospects using their preferred communication channel. Increase your conversions with multi-touch and multi-channel activity that makes connecting simple.
Easily manage all your emails within a single system. View conversations with prospects in full; complete with message history and ensure that deals don’t fall through the cracks.
Organize your incoming leads with dynamic custom forms and fields that capture the precise information your sales rep will need to convert decision makers.
Interact with your customers on the platform they love the most. Customer contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.
Nurture meaningful inbound and outbound relationships with Deskpro. Give your team the tools to speak with prospects, record calls, make notes and see all of the history in one system.
Initiate conversations with potential customers as they browse your website so that they don’t leave empty handed. Agents can handle multiple chats at once, so you can scale your sales efforts with ease.
Sell from anywhere
Keep on top of deals and connect with prospects at any time, from anywhere. You and your team have access to all of the best sales and CRM features on-the-go, as iOS and Android apps - accessible from the palm of your hand.
Improve sales processes with visual tools
Kanban helps your sales reps visualize and track the sales cycle.
Help your team control and track each lead more efficiently and boost your selling capabilities with customizable Kanban boards.
Never miss a revenue opportunity again
Eliminate repetitive and routine tasks by creating convenient time-saving features to bolster the quality of your engagement.
Let your reps reply with super-fast canned responses at scale to regular questions from prospects.
Prompt your sales reps and set reminders to ensure agents are doing everything they can to get a deal over the line.
Simply automate your common processes with macros, which automatically carry out a series of predefined actions.
Unite Sales & Support
Convert prospects to customers with a unified sales and support effort
You can develop meaningful relationships with your prospects and customers on a platform that unites support and sales.
Generate more leads and outbound opportunities
Create email templates that can be personalized to include merge tags. Log all email contacts and add or remove prospects from campaign sequences with just a click.
Create email sequences that can be customized to each deal and automate follow ups.
Deskpro gives you tools so all your communications with potential new customers are GDPR compliant.
Keep everyone focused and selling all year round
Build robust sales workflows. Create, assign and track tasks linked to tickets, prospects, organizations and deals that help keep your reps organized and on time.
Ramp up your sales support to resolve tickets quicker
Combine your in-depth records with global actions across your helpdesk to make your support and sales efforts more efficient and help your sales reps focus on converting leads.
Powerful reporting interface
Analyze your sales performance and understand trends in real-time
Take the guess work out of reporting and build unlimited custom dashboards for your team. Use our in-built reports for easy sales forecasting or create custom reports on any metric across Deskpro.
The only time and billing system your sales team needs
Track billable agent time for accurate reporting, or track flat-rate charges associated with each customer or organization.
Get a clear picture of the services your agents are providing and time charges - whether by the hour or by the ticket.
Charge customers based on how much support or time they need, even if it’s just a couple minutes here and there. Generate invoices from time billed to customers.
All time and billing logs can be viewed on customized dashboards, reports and shareable stats.
How else can Deskpro help your organization?
Improve your personal relationships and keep your customers happy by providing faster & better quality support.
for IT, HR, Legal & Ops
Track recurring issues, manage agent time and solve customers questions on an internal & external helpdesk.
Help your customers to help themselves with a 24/7 self-service help center and knowledgebase. Collaborate on articles and reduce tickets by providing answers to FAQs.