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Deskpro for Sales & CRM

- Nurture your leads to close more sales

Deskpro helps sales teams all over the world to close more sales, faster, by tracking the lifecycle of all your deals and automating personalized communications.

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Gain a deeper understanding of sales leads when you get the full picture.

Manage communication with prospects across email, phone, live chat or social.

Seamlessly convert your prospects to customers on one platform.

Measure growth metrics to understand deal flows and rep performance.

Relationship Management

Develop a deeper understanding of your customers

Deskpro's CRM ticketing system allows you to build a meaningful and accurate picture of every new lead and customer.

Custom Fields

Store specific and important information about prospects for your sales reps. Sales Managers can define the custom fields that are specifically needed.

Notes

Share and view notes about individual prospects so reps can collaborate on deals.

Labels

Help prospects and reps find answers faster when they search by assigning labels to published content on your Help Center.

Attachments

Attach files and documents to prospect's records. Keep everything relevant in one place so that sales reps don’t have to go searching for information.

Ticket History

Give your sales team the visibility to see the full conversation history for prospects and deals. Become the one source of truth for sales.

Avatars

Always put a face to a name. Deskpro automatically populates prospect’s avatars, so that you can have friendly ‘face-to-face’ conversations, even over email.

We help teams all over the world understand their customers

Mark Frankfurt

It's nice to be able to customize Deskpro the way we needed; I set up departments and labels to fit our needs.

Mark Frankfurt

Founder & CEO

Matt Goldfarb

We manage a number of separate brands and when it comes to tracking we can see how customers interact with them. This allows us to trace different entry points across our organization.

Matt Goldfarb

Executive Director of Technical Support

Andrew Weiss

With Deskpro, I can run reports on pretty much anything and keep an eye on how my team is doing in real-time.

Andrew Weiss

Director of LTL Operations

connect the dots

Instantly find out who’s who

Create a detailed view of the organizations your customers belong to.

Domain Recognition

Users who contact your helpdesk using an email with a registered domain will be automatically linked to their organization.

Full Picture

Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.

Positions and Roles

Assign positions to individual customers within each organization for a detailed and contextual view of who your customers are.

multi-language

Seamlessly scale your sales efforts into new markets

International Agent Interface

Improve your sales reach instantly and let your prospects love you in any language.

Deskpro provides built-in translation across the platform, so you can connect with anyone across the globe, without the need for a multi-lingual team.

Unified Communication

A helpdesk equipped with all the tools your sales team need to soar

Provide your sales team with a helpdesk that enables multi-channel selling alongside powerful integrations with sales systems that they know and love.

Boost conversions by integrating Deskpro with your current tech stack

Seamlessly integrate your helpdesk with over a thousand apps and integrations that you already use to make your daily work management simple, including Slack, Salesforce and MailChimp.

Built-in Apps

Benefit from a library of over a thousand bespoke apps and integrations.

Unified Login

Let your agents login with ease using Deskpro's SSO and authentication methods.

Easy App Framework

Easily code your own widgets and apps using simple Javascript and HTML.

Full REST API

Retrieve, create and update data; automate tasks or integrate with systems.

Already have an existing CRM?

Effortlessly and automatically import data from your existing applications or systems.

Deskpro comes with a full range of apps, integrations and tools that allow you to import customer data from other sources.

Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce for seamless population.

Have conversations across any channel

Engage with warm or cold prospects using their preferred communication channel. Increase your conversions with multi-touch and multi-channel activity that makes connecting simple.

Email

Easily manage all your emails within a single system. View conversations with prospects in full; complete with message history and ensure that deals don’t fall through the cracks.

Forms

Organize your incoming leads with dynamic custom forms and fields that capture the precise information your sales rep will need to convert decision makers.

Social

Interact with your customers on the platform they love the most. Customer contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.

Voice

Nurture meaningful inbound and outbound relationships with Deskpro. Give your team the tools to speak with prospects, record calls, make notes and see all of the history in one system.

Chat

Initiate conversations with potential customers as they browse your website so that they don’t leave empty handed. Agents can handle multiple chats at once, so you can scale your sales efforts with ease.

Sell from anywhere

Keep on top of deals and connect with prospects at any time, from anywhere. You and your team have access to all of the best sales and CRM features on-the-go, as iOS and Android apps - accessible from the palm of your hand.

Simple Interface

Intuitive design to enable efficient and effective pipeline management from mobile.

In-depth Information

View and edit customer and organization profiles directly from within the app.

Instant History

View the whole history of all your interactions with prospects and organizations.

Organize Conversations

Filter and order your conversations and customize the conversation list.

Coming soon

Improve sales processes with visual tools

Kanban helps your sales reps visualize and track the sales cycle.

Help your team control and track each lead more efficiently and boost your selling capabilities with customizable Kanban boards.

Save time

Never miss a revenue opportunity again

Eliminate repetitive and routine tasks by creating convenient time-saving features to bolster the quality of your engagement.

Snippets

Let your reps reply with super-fast canned responses at scale to regular questions from prospects.

Follow Ups

Prompt your sales reps and set reminders to ensure agents are doing everything they can to get a deal over the line.

Macros

Simply automate your common processes with macros, which automatically carry out a series of predefined actions.

Unite Sales & Support

Convert prospects to customers with a unified sales and support effort

You can develop meaningful relationships with your prospects and customers on a platform that unites support and sales.

Generate more leads and outbound opportunities

Create email templates that can be personalized to include merge tags. Log all email contacts and add or remove prospects from campaign sequences with just a click.

Email Sequences

Create email sequences that can be customized to each deal and automate follow ups.

GDPR Compliance

Deskpro gives you tools so all your communications with potential new customers are GDPR compliant.

Keep everyone focused and selling all year round

Build robust sales workflows. Create, assign and track tasks linked to tickets, prospects, organizations and deals that help keep your reps organized and on time.

Ramp up your sales support to resolve tickets quicker

Combine your in-depth records with global actions across your helpdesk to make your support and sales efforts more efficient and help your sales reps focus on converting leads.

Powerful reporting interface

Analyze your sales performance and understand trends in real-time

Take the guess work out of reporting and build unlimited custom dashboards for your team. Use our in-built reports for easy sales forecasting or create custom reports on any metric across Deskpro.

Dashboards

Use in-built dashboards or create custom ones to monitor the data that matters to you.

Custom Reports

Use simple DPQL query language to build and share custom reports.

Stat Builder

Run dynamic visualization reports against almost any helpdesk metrics and criteria.

Ticket Performance

Get reports sent directly to your inbox to share daily updates on performance.

The only time and billing system your sales team needs

Track billable agent time for accurate reporting, or track flat-rate charges associated with each customer or organization.

Clear Tracking

Get a clear picture of the services your agents are providing and time charges - whether by the hour or by the ticket.

Simple Invoicing

Charge customers based on how much support or time they need, even if it’s just a couple minutes here and there. Generate invoices from time billed to customers.

Instant Reports

All time and billing logs can be viewed on customized dashboards, reports and shareable stats.

How else can Deskpro help your organization?

for Support

Improve your personal relationships and keep your customers happy by providing faster & better quality support.

for IT, HR, Legal & Ops

Track recurring issues, manage agent time and solve customers questions on an internal & external helpdesk.

for Publishing

Help your customers to help themselves with a 24/7 self-service help center and knowledgebase. Collaborate on articles and reduce tickets by providing answers to FAQs.