Deskpro for Self-Service Support
- Help customers resolve their own problems
Deskpro keeps customers happy with 24/7 support content. Create, publish and manage self-service content from one place.
Allow customers to help themselves by offering them a library of resources.
Keep customers updated by collecting and responding to community feedback.
Consolidate all your content in one place and control what is viewable by whom.
Publishing and support capabilities on one single helpdesk platform.
Thousands of companies rely on Deskpro's publishing features
We've created a support Help Center and that's been a wonderful feature for our customers to use.
Sarah Kippernes
Head of Support
The guides feature is one of my favorite things on Deskpro and our customers really love it too.
Luke Bryant
Customer Support Manager
50% of inquiries were questions people could answer themselves, making the implementation of a knowledgebase priceless.
David Brooks
Managing Director
Help Center
Manage all your content from one platform
Publish support content onto one comprehensive unified support platform; reduce the workload placed on your agents whilst enabling customers to find answers 24/7.
Help Center
Configure the different types of content across the Help Center to meet the needs of your organization. Host all of your support content on your Help Center, customize the design and permissions to suit your requirements.
Guides
Provide step-by-step walkthroughs for your customers, with structured support guides they can easily self-serve information about your products or services.
Knowledgebase
Your knowledgebase gives customers in-depth information and answers to FAQs, ensure that your customers can find the answers they need quickly and easily.
News
Keep your customers up to date with the latest goings on with your products and organization by creating news posts, which can be subscribed to for notifications.
Community
Crowdsource ideas from your customers transparently; allow your customers see, comment and vote on the topics most important to them.
Files
Centralize the secure sharing and hosting of files. Host your essential files so they are available to your customers and agents to download 24/7.
Make finding the right answer easy for everyone
Customers want to be able to solve problems on their own. Reduce the effort using a Knowledgebase takes by helping customers quickly find solutions to their problems the first time they access your content.
Let your customers search all your content in real-time
Intelligent search suggests articles as they're typing to deflect tickets.
When customers go to submit a ticket relevant articles from your Help Center that could resolve their issue will be suggested to them, reducing the number of tickets that are submitted.
With a rich text editor creating support content is painless
Deskpro's editor lets you author content in plain text, no need for complicated markdown. Create content and publish it straight to your Help Center.
Delight customers with your publishing features
Improve the quality of your content by choosing a publishing platform where you can provide customers with more than just a plain word document.
Glossary
Show definitions of terms used in your content to reduce confusion.
Attachments
Share and present formatted documents as attachments.
Feedback
Track content metrics and improve articles based on feedback.
Custom Fields
Flexibly add additional information to content such as a review date.
Embedded Media
Provide context through embedded videos and images.
PDF & Print Articles
Share and present formatted documents.
The right content for the right audience
With Deskpro you can make content available for internal and external users on the same Help Center; specify permissions to limit what content customers can view.
Interactive Help Center
Enagage with your customers through your Help Center
Make it easier than ever for customers to engage with your Help Center content. Keeping customers informed about your support content lets them self-serve more efficiently, increasing the efficacy of your support platform.
Promote collaboration with your customers
Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.
Make your knowledgebase accessible from wherever
The messenger widget can be embedded onto any of your webpages and your Help Center.
Customers will be able to browse your Help Center content from wherever you embed your widget, making it easy for them to find their own answers.
Ensure your customers never miss an update
Subscriptions allow customers to be notified via email of any new articles, changes and updates to the knowledgebase.
Individual articles, categories and the whole Knowledgebase can be subscribed to, along with News and Community content.
Organize your content
Provide unique content for all of your products from one helpdesk
Align your Help Center with your branding using Deskpro's intuitive editing and design tools to create familiar and consistent content and increase trust in your brand.
Multi-Brand
You can create unique support content across different user-facing Help Centers to provide support to multiple independent brands, products, services or audiences all managed from one helpdesk platform.
Localized Content
Create uniquely branded content for products and services based on the needs and preferences of a specific geographic region.
Departments
Set up individual Help Centers for different departments, office locations or teams. With unique content, permissions and helpdesk support managed in a single place.
Customize your Help Center to reflect your brand
Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.
Publishing made easy
Author content using rich and easy-to-use publishing with HTML. Moderate content with the ability to draft, approve, publish, and archive articles.
Solve any problem
When you are aware of how useful your content is then you can make informed decisions about revisions and improvements.
Once your customers find the answers they need they can rate how helpful your content was so you know exactly how effective your Help Center is.
You can report on the feedback you receive on your Help Center content which helps you to know where improvements or more clarity is needed.
FULL INTEGRATION
Seamlessly integrate your knowledgebase and helpdesk software
Your Help Center content can all be used by your agents to solve customer and end user questions. By creating an article once, it can solve an issue for hundreds of customers in the future.
Turn your most common questions into a resource for new content
Keep your Knowledgebase up to date and your customers in the loop whilst reducing tickets for your agents.
How else can Deskpro help your organization?
for Support
Improve your personal relationships and keep your customers happy by providing faster & better quality support.
for IT, HR, Legal & Ops
Track recurring issues, manage agent time and solve customers questions on an internal & external helpdesk.
for Sales & CRM
Pursue your prospects across every outreach channel and build workflows to close more sales, faster.
