Help your customers on the platforms they love most
Deskpro's social media integrations with WhatsApp, Twitter, and SMS help you communicate seamlessly with your customers on their favorite platforms.
Deliver a consistent customer experience across all support channels.
Respect your customers’ time by resolving issues in near real-time.
Respond to every post or review to ensure your customers are being heard.
Simplify your social interactions with one centralized helpdesk
Let your customers text their way into your helpdesk. Enable SMS communication so your customers can quickly and conveniently get in touch with your support team.
All the convenience of text messaging that ends in quick and easy ticket resolution for your customers; respond and resolve from the familiar interface of your helpdesk directly to your customers text messages.
Your social media helpdesk software
Interact with your customers on the platform they love the most. Customer contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.
Reply to customer tweet enquiries or respond to their instant messages in their direct messages from within your helpdesk.
Respond to your customers directly
Your customers can text you through Whatsapp and the messages will register as a ticket in your helpdesk, whilst your replies will be sent straight to their account.
Create more friendly customer interactions
Let customers interact with you by messaging your brands page on Facebook; easily automate replies and chat with customers from your helpdesk platform.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.