Make talking to your customers easier
Resolve issues faster with a fully-integrated call center solution built directly in your helpdesk. Receive inbound calls and make outbound calls right from the interface.
A call center built into your helpdesk
Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our software makes it possible to manage, route, and handle calls with ease.
Every time an agent answers or makes a call through Deskpro, it automatically creates a ticket, giving your agents all of the context they need within the ticket.
During calls, agents have the ability to set calls to mute or put a customer on hold with the click of a button.
Adding agents to active calls or sending calls to different agents and teams is easy. With cold and warm transfer options available, you can ensure the best person is speaking to the customer.
Active calls can be recorded automatically, with the recordings being added to the ticket. You can choose whether to record calls for specific queues, and easily remove any that are highly confidential.
All the features you could need
With a built in call center, Deskpro provides you will all the features you need to provide the best phone support possible.
Caller ID & History
Incoming calls display customer details providing agents with all the information.
Auto attendant & IVR
Streamline your call routing with auto-attendant IVR technology.
Automatically manage and distribute calls to specific departments and agents.
Assign individual extension numbers for any of your agents.
You can forward incoming calls to your deskphone, mobile or even SIP.
Answered calls automatically create tickets so agents can easily follow up.
Allow customers to leave a voicemail that automatically creates a ticket.
Agents can click on any phone number and begin a call in just 2 seconds.
Add agents to active calls, or send calls to different agents and teams.
Set calls to mute or hold from within the agent interface during a call.
In-depth reporting analytics and insight for all inbound and outbound calls.
Active calls can be recorded onto a ticket giving context to other agents.
Ready to go in seconds
Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting. Set-up takes just 3 minutes.
Deskpro Voice is built on an enterprise grade network, providing global infrastructure for communicating with your customers via voice calls. Currently only available on Deskpro Cloud.
The power of Voice in your helpdesk
Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.
Taking a call
When a call comes into the helpdesk, agents are alerted within the interface. They can see the number, customer and organization to help give them context before answering the call.
From the dialpad, agents can make outbound calls or call SIP address directly. They can also choose which phone number to call from.
Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up the communication from within the ticket.
You may want to keep using your current deskphone, mobile or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets or appear in agents' personal voicemail area.
AUTO ATTENDANT & IVR
Right Agent, Right Conversation
Streamline your call routing for each phone number you own, ensuring that customers interacting with you reach the department that they want to speak to, fast.
Only pay for calls
With Deskpro, we won't charge you more to use Voice. You get a fully-featured call center software right inside your helpdesk. It doesn't matter how many of your agents use it. All you pay for are the calls, simple.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.