Be there for those who need it most
Help your community members with affordable helpdesk software, plus 40% Discount for Non-Profit organizations.
Charities and communities rely on Deskpro to do their part
Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve Steel,Network Engineer
Make a difference with helpdesk software for non-profit organizations
Charities, community organizations and Non-Profit’s are constantly challenged with competing priorities. From communication challenges with a highly limited capacity to critical admin tasks.
With Deskpro, you can focus on making a positive impact on the world. Our helpdesk software for Non-Profit organizations brings together all your support requests into a single, intuitive interface - regardless of whether it’s over email, phone, live chat, or social. With Deskpro, you can effortlessly manage support queries from the people who interact with your organization.
Focus on making your positive impact on the world
There are plenty of things to think about when running your Non-Profit organization. Worrying about communication with your customers shouldn’t be one of them. Automations within Deskpro help you to achieve a state of customer support calm.
Save your agents valuable time by configuring triggers that run automatic actions in response to ticket events.
Create your own time-based escalations for tickets that have spent too long in a certain state; ensure your SLAs are being met and your community receive prompt responses.
Service Level Agreements
Never let your members down
Monitor your helpdesk response times with SLAs and automate actions to maintain high standards.
Your custom SLAs let you monitor your helpdesk performance; ensure the highest quality support for you community by meeting your ticket response expectation.
We have had such a positive interaction with the Deskpro support team, it's really appreciated. Deskpro's technical support is very responsive and we love that.
Free up precious time
Running a non-profit organization means efficiency is key to making an impact, but being as productive as possible is tricky if you’re not equipped with the right software.
Deskpro takes the headache out of managing your support requests. Our software comes with powerful productivity tools, allowing even the busiest of fundraisers to handle support requests with ease.
Let your community help themselves
Do you spend a large amount of time answering the same repetitive questions? Wish you could provide your community with answers they can access whenever it suits them?
Deskpro’s customizable self-service Help Center and Knowledgebase means your customers can answer their own questions, allowing you to focus on what matters. Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets customers help themselves.
Post answers to common problems in your Knowledgebase, so that your community can help themselves, freeing up your agents to work on higher priority issues.
Encourage self-service by automatically suggesting articles aligned to ticket issues.
Customers can quickly find articles in the Knowledgebase and resolve their own queries.
Your helpdesk, your way
Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
Unlike other leading helpdesk solutions, Deskpro can be deployed on your own server infrastructure or as a fully-hosted Cloud service. We’re confident you know what’s best for your organization.
Keep your data secure
As a non-profit organization, it’s likely that you handle both the sensitive details of vulnerable individuals and the transactional details of donors. Keeping your data secure is absolutely imperative to ensuring your organization can really make a difference.
Deskpro takes security seriously. You can control exactly who has access to what data, where it is stored and how you share personal information with teams.
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.