Global stores rely on Deskpro everyday
Helpdesk software for merchants who want to drive sales
Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single helpdesk.
Whether you want to effectively manage refunds, or simply reduce the frequency of abandoned carts, Deskpro has got you covered.
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Technology & Support Manager
Keeping your customers data secure
Processing mountains of sensitive shopper information every day produces risks.
Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
Track the performance of your team, at-a-glance
The best decisions are driven by data. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.
Real-time dashboards provide instant feedback on how your support team are performing over tickets and chat.
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Head of Technical Operations
Self-service support for smart shoppers
Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledgebase that lets your customers find answers to common issues in your published articles.
Grow your sales, engage your customers
Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.
With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.
Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.
Every conversation is an opportunity
See what customers are typing in real-time before they press send. Your agents can find an answer and reply faster. Identify a customer’s real mood by seeing what they delete, as well as what they send.
We heavily vetted several applications, and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Executive Director of Support
Become an e-commerce superhero with your powerful helpdesk
We understand that your helpdesk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.
Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.
teamwork & collaboration
Great customer support is all about teamwork
Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.
Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.
Other ecommerce heroes that use Deskpro
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.